I Get "Insufficient Permissions" When Trying to Connect Gong to My Agent

Last updated: May 14, 2026

Gong requires a technical admin or admin role on the Gong side to authorize OAuth integrations. If you only have regular user access in Gong, you'll see an "insufficient permissions" error. The fix is to use Team Default credentials in your agent — a teammate with Gong admin access connects it once, and the whole team shares it.

Symptoms

You try to connect Gong as a tool on your agent and see an insufficient permissions error.
You have a Gong account with regular user access, but the OAuth connection fails or never completes.
A teammate on your Gumloop team has Gong connected and working, but you cannot connect it yourself.

Cause

Gong's API requires administrator-level permissions to authorize OAuth connections. Regular Gong users (non-admin) cannot complete the OAuth flow — Gong rejects the authorization because the account lacks the required admin scopes. This is a Gong-side restriction, not a Gumloop limitation.

The Gumloop Gong integration requests a broad set of OAuth scopes (call data, transcripts, users, workspaces, scorecards, and more), all of which require admin authorization on Gong's end.

How to Fix It

Option 1: Use Team Default credentials (recommended)

If someone on your Gumloop team who does have Gong admin access has already connected Gong at the team level, you can use their shared credential without needing admin access yourself. Switch the Gong tool on your agent from Use Personal Default to Use Team Default.

For the full walkthrough, see How Do I Use Shared Team Credentials in My Agent.

Option 2: Ask a Gong admin to connect the team credential

If no one on your Gumloop team has connected Gong yet, you'll need a teammate with Gong admin or technical admin access to add it as a team app. Once they do, follow Option 1 to select Use Team Default on your agent.

For the step-by-step process of adding a team credential, see How Do I Add Shared Team Credentials (Team Apps)?.

Option 3: Request Gong admin access

If you need to connect Gong with your own personal credentials (for example, to access only your own calls), ask your Gong workspace administrator to upgrade your Gong role to technical admin or grant you the required API permissions. Once upgraded, you can complete the OAuth connection directly from Settings → Apps.

Validation

After switching to Team Default, ask your agent something like "List my recent Gong calls" or "Get the transcript from my latest call." If it returns results without an error, the connection is working.

Still Need Help?

If this didn't resolve your issue, reach out to support at support@gumloop.com.