The Upgrade Button on the Pricing Page Is Stuck Spinning — Nothing Happens

Last updated: May 14, 2026

This usually happens because your browser is blocking the payment popup. Gumloop opens Stripe checkout in a new window when you click an upgrade button — if your browser blocks that popup, the button just keeps spinning. Allowing popups for Gumloop or switching to Chrome fixes it.

Symptoms

  • You click an upgrade button (e.g. Select Pro) on the pricing page and the button shows a loading spinner indefinitely.
  • Nothing else happens — no new tab opens, no error message appears.
  • The page remains on the pricing screen.

Cause

When you click an upgrade button, Gumloop creates a Stripe checkout session and then opens the Stripe payment page in a new browser tab. Browsers with strict popup-blocking settings — most commonly Safari — block that new tab from opening. Since the checkout page never loads, the button stays in a loading state.

Ad-blockers and privacy extensions (like uBlock Origin or Privacy Badger) can also block the payment-related request from going through, which causes the same symptom.

How to Fix It

Option 1: Allow Popups for Gumloop (Safari)

  1. Open gumloop.com/pricing in Safari.
  2. Click the menu icon on the left side of the address bar at the top of your browser tab — this opens the per-site settings for gumloop.com.
  3. Find the Pop-up Windows row.
  4. Click the dropdown next to it and select Allow.
  5. Click the upgrade button on the pricing page again.
Safari per-site settings popover showing Pop-up Windows set to Allow for gumloop.com

Option 2: Use a Different Browser

If you'd rather not change Safari settings, open gumloop.com/pricing in Chrome or Firefox and click the upgrade button there. These browsers are less likely to block the Stripe checkout popup.

Option 3: Disable Ad-Blockers or Privacy Extensions

If you're using Chrome or Firefox and still seeing the spinner, check whether you have an ad-blocker or privacy extension active. These can block payment-related network requests.

  1. Temporarily disable any ad-blocker or privacy extension for the Gumloop tab.
  2. Reload the pricing page.
  3. Click the upgrade button again.

How Do I Know It Worked?

A new tab should open showing the Stripe checkout page where you can enter your payment details. The spinner on the pricing page button will stop once the checkout page opens.

Still Need Help?

If you've tried all three options and the button still spins, reach out to support at support@gumloop.com. Include which browser you're using and whether you see any error messages in the page.

Related